Frequently Asked Questions
Somgems offers a wide variety of jewelry, including rings, necklaces, bracelets, earrings, and custom-made pieces.
Yes, all gemstones used in Somgems jewelry are 100% authentic and sourced from reputable suppliers.
Yes, we provide custom jewelry design services to help you create personalized pieces that suit your style.
Yes, we offer a hassle-free return and exchange policy within 30 days of purchase, provided the item is in its original condition.
You can refer to our online ring size guide or visit a local jeweler to have your ring size measured.
We offer standard and expedited shipping options. Delivery times vary depending on location but typically range from 3-10 business days.
Yes, Somgems ships to most countries worldwide. Shipping fees and delivery times vary based on location.
Yes, all our jewelry is covered by a one-year warranty that protects against manufacturing defects.
We recommend regular cleaning with a soft cloth and storing jewelry in a cool, dry place away from direct sunlight. Avoid exposure to chemicals and water.
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
We accept major credit cards, debit cards, PayPal, and other secure payment gateways.
Absolutely! Our website uses industry-standard encryption to ensure that your personal and payment information is secure.
Yes, we offer installment payment plans through selected financing partners. You can choose this option at checkout.
You can reach us via email at support@somgems.com or call our customer service hotline during business hours.
Customized or personalized jewelry items are non-refundable unless there is a manufacturing defect or error on our part.
Yes, we offer complimentary gift wrapping and the option to include a personalized note with your order.
We release new collections seasonally, typically every 3-4 months. Sign up for our newsletter to stay updated on the latest designs.
If your order has not yet been shipped, you can contact customer support to request changes. However, custom orders may not be altered once production begins.